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Co-op Swap Seller FAQs
Co-op Swap Seller FAQs
General
Is this strictly a B2B marketplace or will our customers engage with Co-op Swap via our website?
Can I purchase Co-op Swap products on behalf of my customers?
Product Categories
Where can I find a comprehensive list of product categories available on the Co-op Swap website?
Products
How do I create products in my seller account?
Offers
If more than one Member adds an offer on the same product, what offer gets shown and who gets the sale?
What should I price my offers at?
Is there a template I can use to create offers?
Shipping Charges
What if the buyer doesn’t have a shipping account?
Does this integrate with ShipStation or any other shipping estimator?
Payments & Credit Terms
Do we need to extend credit to all Co-op Swap and BLUE HAWK Members?
Can my customers pay using a credit card?
When a customer places an order, when does their credit card get charged?
What do I do if a customer submits an order with a credit card and I don’t have enough inventory to fulfill their order?
How do I (the seller) get paid?
Sales Tax & Exemptions
Will the buyer profile automatically have sales tax exempt forms?
How do we prove tax exempt?
Data & Analytics
Do we collect customer information on the website to streamline data entry and facilitate reorders?
Does the Co-op Swap site monitor customer shopping habits and interactions?
System Integration
Is there a way to tie our ERP directly to the site so the offers listed display accurate available stock levels?
Information & Support
Where can I find product information and technical support guides for Seller and Buyer accounts?
What services do you offer?
How do I get started?
What hardware do you support?
Is your software compatible with our systems?
What support options are available?
What is your response time?
Where can I find documentation?
Do you offer training?
Do you provide consulting services?
What is your pricing model?
